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Refund Policy

30 Day Risk Free Trial

Approved Medical Alarm proudly stands behind the premiere Personal Emergency Response System service in the United States of America by offering you an a 30 -day risk free trial . Since Approved Medical Alarm is committed to our customer’s total satisfaction, we guarantee that in the unlikely event that a customer is not 100% satisfied with the Approved Medical Alarm personal emergency response system, or the monitoring of the system , within 30 days of the order, Approved Medical Alarm will credit your account once the product(s) are returned to Approved Medical Alarm. All original packaging/warranty cards, etc must be included. Buyer must call or e-mail expressing a desire to return the order for a full-refund to our customer service center, and the return package must be postmarked within 30 days of placing the order.

Buyer remains responsible for all shipping costs from and to Approved Medical Alarm.  Buyer can use return carrier of their choice. If Buyer chooses to select their carrier of choice, the item(s) must be insured with the carrier returning it to us. All shipping costs are non-refundable. (We cannot refund on items lost or damaged by the carrier who is responsible for returning the items to us. i.e. if you return an item to Approved Medical Alarm and Approved Medical Alarm never receives it, Approved Medical Alarm cannot refund you on it. Please insure all returns for your safety.) Approved Medical Alarm reserves the right to charge a replacement fee if the order is returned without it’s original packaging, warranty card, instructions or is missing any parts it was originally sold with. Please call Approved Medical Alarm for a Return Merchandise Authorization (RMA) number at (972)658-4001 . Modification of any item(s) voids this guarantee. After the 30-day risk free trial period, no refunds will be offered.

Refunds

Applicable refunds typically issued within 30 days of the date Approved Medical Alarm equipment is received in our office. The Approved Medical Alarm equipment is inspected for missing items (original box, correct RJ11 phone cord, PHB’s, etc. ) as well as damages (i.e. phone cord chewed by a pet, liquid spilled into the Approved Medical Alarm, etc). Missing items and damages are deducted from applicable refunds.

Approved Medical Alarm customers paying with credit card will have a credit issued to the credit card used for the most current payment, or receive a check for the amout due, if the credit is issued within 90 days of payment. If refund is issued after 90 days, a refund check will be issued. Approved Medical Alarm customers paying with an automatic withdrawal from checking account will be issued a check, which will be mailed to the address shown in our files as the person responsible for payment.

Annual and Quarterly Contract Cancellations

Since circumstances for individuals can change quickly and unexpectedly, customers selecting Annual or Quarterly payment plans may cancel prior to the end of the contract period. However, there is a Contract Cancellation Fee and a monthly charge for the Approved Medical Alarm at the regular Monthly rate (currently $29.95 per month) until the Approved Medical Alarm is received in our office.

Approved Medical Alarm Customer Service Department. Toll free (972)658-4001

Business hours, Monday – Friday 8:00 am-5:00 pm , Central Time, email info@approvedmedicalalarm.com

Return Policy:

Obtaining an RMA

A Return Merchandise Authorization (RMA) number must be obtained before an order can be returned under any circumstances. Orders sent to Approved Medical Alarm without an RMA will be returned to sender. Please contact Approved Medical Alarm Customer Service at (972)658-4001 during the following business hours, Monday – Friday 8:00 am-5:00 pm , Central Time to obtain an RMA number.

Once issued by Approved Medical Alarm Customer Service, the RMA number must be written prominently on the outside of the return shipment packaging. Failure to follow these instructions and any additional verbal directions issued by Approved Medical Alarm Customer Service will result in the rejection of the shipment by Approved Medical Alarm and return of the order to you.

Other Terms

Refusal of any ordered shipment voids all warranties. Shipping is nonrefundable.

All returned items must be undamaged, and able to be resold.

Subscriber accounts will continue to be charged until all items are received by Approved Medical Alarm.

Warranty and Replacement Policy:

Your Approved Medical Alarm and Personal Help Buttons are manufactured to high and exacting specifications and are designed to provide you security and peace of mind for many years.

Rentals/Lease :

Rented products monitored by the Approved Medical Alarm response center shall be covered with a limited lifetime warranty for the period they are so monitored. (Pendants, Wrist Bands and Emergency Buttons are not covered under the warranty.) Approved Medical Alarm will replace any product which proves to be defective in a timely manner. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Approved Medical Alarm, is not covered by the warranty. Approved Medical Alarm shall have the right of final determination of the existence and cause of defect.

In order to obtain service under the warranty, the Renter must notify Approved Medical Alarm of any defects before the expiration of the warranty period. Upon return of any Approved Medical Alarm for repair or replacement, Renter shall obtain a Return Merchandise Authorization number from Approved Medical Alarm. Approved Medical Alarm shall pay all shipping charges for products returned to Approved Medical Alarm for warranty service and all shipping charges for the replacement product to the Renter.

Purchases:

Approved Medical Alarm warrants, for a period of one year from the date of shipment to the original customer, that the products it sells are free from defects in material and workmanship. During the warranty period, Approved Medical Alarm will, at its option, either repair or replace products which prove to be defective. The repaired or replaced equipment is then warranted for 90 days or the balance of the initial warranty period, whichever is greater. One year warranty excludes all batteries which are warranted for a period of 90 days only. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Approved Medical Alarm, is not covered by the warranty. Approved Medical Alarm shall have the right of final determination of the existence and cause of defect.

Products monitored by the Approved Medical Alarm response center shall be covered with a limited lifetime warranty for the period they are so monitored. Limited lifetime warranty excludes all batteries which are warranted for a period of 90 days only. Limited lifetime warranty excludes all Personal Help Buttons which are warranted for a period of 120 days only. Warranty does not cover service or repair due to accident, abuse, neglect, vandalism, theft, loss, lightning damage, use contrary to specifications or instructions, acts of God, or repair or modification by anyone other than Seller. Approved Medical Alarm shall have the right of final determination of the existence and cause of defect

In order to obtain service under the warranty, the Purchaser must notify Approved Medical Alarm of any defects before the expiration of the warranty period. Upon return of any Approved Medical Alarm for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from Approved Medical Alarm and prepay any shipping charges for products returned to Approved Medical Alarm for warranty service and Approved Medical Alarm shall pay for return of the product to the Purchaser. In the event product is inoperable upon arrival, Approved Medical Alarm shall pay any shipping charges for products returned to Approved Medical Alarm for warranty service and Approved Medical Alarm shall pay for return of the product to the Purchaser.

The remedies provided herein are the Purchaser’s sole and exclusive remedies. Approved Medical Alarm shall not be liable for any direct, indirect, special, incidental, or consequential damages, and in no event will liability exceed the purchase price of the product. No agent, employee, or representative of Approved Medical Alarm or any other person is authorized to modify this warranty in any respect.

Personal Help Buttons (PHB):

Approved Medical Alarm warrants the RA3T Personal Help Button for a period of 120 days. Product warranty can be determined by the serial number located on the label, on the back of the PHB. PHBs with missing labels will not be replaced under the warranty.

In order to obtain service under the warranty, the Purchaser must notify Approved Medical Alarm of any defects before the expiration of the warranty period. Upon return of any PHB for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from Approved Medical Alarm and prepay any shipping charges for products returned to Approved Medical Alarm for warranty service and Approved Medical Alarm shall pay for return of the product to the Purchaser.

Damaged on Arrival:

In the unlikely event that your order is damaged during shipping, all claims for damage and shipping will be filed with the carrier by Approved Medical Alarm. If the order arrives damaged, Buyer MUST notify Approved Medical Alarm within 24 hours of the time of delivery, and not 24 hours of personally discovering the damage. If customer notifies us within 24 hours, Approved Medical Alarm will cover the cost of shipping out the replacement, as well as cover the cost of the prepaid return label for the return of the damaged item. If customer does not notify us within 24 hours, customer remains liable for all shipping costs associated in replacing, as well as returning the damaged item.

Approved Medical Alarm must file a claim directly with the carrier within 5 days of the delivery date, so it is imperative we are notified of any damage during transit immediately. We typically ask the customer to hold onto the damaged item and original packaging for up to 10 business days. If you do not retain all original packaging materials (i.e. box, peanuts, bubble wrap, etc) and the carrier rejects the claim, Approved Medical Alarm cannot replace your merchandise. Please help us in filing a claim on your behalf by retaining ALL materials per the carrier Claims Investigation requests.

Last update: July 2011